We want every order to succeed. Here's exactly how refunds work at XDA Unlocker.
Automatic Refunds
If an order is rejected by the supplier/server (for example, an unsupported device, or a server-side failure), your credits are automatically refunded to your wallet — no request needed. You can see this reflected on your order's status page.
When Refunds Do Not Apply
- Orders submitted with incorrect information (wrong IMEI, wrong username, wrong device selected) that were processed based on what you entered.
- Services explicitly marked "No Refund / No Return" on the service page — these are stated clearly before you order.
- Orders successfully delivered as described, even if the outcome wasn't what you expected (e.g., a status-check service correctly reporting a device is not eligible).
- Delays caused by factors outside our control (supplier maintenance, network issues), where the order is still actively processing.
Manual Review Requests
If you believe an order should be refunded outside the automatic cases above, contact support via WhatsApp or Telegram with your Order ID. We review these case by case.
Wallet Credits
Refunds are issued as wallet credit, which can be used for any future order on XDA Unlocker.
Processing Time for Manual Refunds
Manually reviewed refund requests are typically resolved within 24–48 hours.