Your privacy matters to us. This page explains what information we collect and how we use it.
Information We Collect
- Account information: username, email, phone/WhatsApp number, and password (stored securely, never in plain text).
- Order information: IMEI numbers, device details, and any information you submit to place an order.
- Payment information: transaction references from payment methods you use (bKash, Nagad, USDT, etc.) — we do not store full card or wallet credentials ourselves.
- Usage data: basic technical information like IP address and browser type, used for security and fraud prevention.
How We Use Your Information
- To process your orders and deliver service results.
- To send order status updates via email, SMS, or Telegram (only if you've opted in to those notifications).
- To provide customer support.
- To prevent fraud and keep the platform secure.
Who We Share Data With
Order-relevant details (like IMEI numbers) are shared only with the upstream supplier/server needed to complete that specific order. We do not sell your personal information to third parties.
Data Retention
We retain account and order data for as long as your account is active, and as needed to comply with legal and accounting obligations.
Your Choices
You can update your notification preferences (email/SMS) from your account settings at any time. To request account deletion, contact support.
Security
We use industry-standard measures (encrypted passwords, secure connections) to protect your data. No system is 100% secure, but we take reasonable steps to safeguard your information.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be noted on this page.